Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Resolution Guarantee

  • Our group of specialists will try their best to answer to your advice requests in up to 1 hour. If, however, the issue you have experienced calls for help from our Administrators’ =Team,= we will send the ticket to the administrator in charge and will post a note to let you know.

  • Top quality support service

  • Expert Technical Assist Service

  • Our tech support staff is going to be online for you day–and–night to to attend to all help request tickets that you send. We offer client assistance for all software packages that are pre–installed on your machine. These include our in–house developed Hosting Control Panel, the chosen Operating System along with the server administration panel (depending on the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • In the Hosting Control Panel that is included at zero cost with the virtual server, you can find an interesting Help section, incorporating everything you should be informed on when supervising your web sites and applications. We have included a wide array of how to articles and video training that show the basic web site maintenance responsibilities in an easy to read fashion.