Technical Support Channels
A Sixty–Minute Ticket Response Guarantee
All your help requests will be responded to in no more than 1 hour after the trouble ticket or e–mail is received. If your issue calls for additional assistance from an administrator, we will direct the ticket or the e–mail to the person on duty, in a timely manner and we will leave a comment to inform you that more time will be required for arriving at the optimal solution. Furthermore if you order the Optional Admin Services package, any of the services included there will be executed whenever you want.
A Topflight Client Care Service
Our client support team will be online for you 24/7/365 should you need assistance working with the Hosting Control Panel or with any of the apps that we pre–install for your convenience on the dedicated server. What is more if you need assistance with the day–to–day administration tasks on your dedicated web hosting server, you can take a look at the Optional Admin Services package, which includes backup disk storage space, OS updates every week, installation and troubleshooting services, server monitoring and rebooting services, etcetera.
A User–Friendly Help Section
Each dedicated server comes with our free Hosting Control Panel, which sports an exhaustive knowledge base plus a set of how–to video tutorials. Whenever you require assistance while working with the Hosting Control Panel, just hit the Videos or Help buttons in the upper right corner.