If you have ever had a cloud hosting account in the past or you have dealt with any kind of online service, you probably know from personal experience that for many things it's better to talk to a live person on the phone than to exchange support tickets or email messages. If you'd like to learn more about a particular service before you buy it or if something small should be done, for instance, it is much easier and a lot faster to get it done in real time. If you can get hold of representatives by phone, it is very likely that you're working with an actual web hosting supplier, not a reseller. The level of support that you will get on the telephone may differ between different suppliers - from very general matters to expert tech support. Generally the majority of suppliers supply pre-sales assistance and first level phone support, while more complex technical issues are managed via email and / or tickets.

Phone Support in Cloud Hosting

We know that having the option to consult with a live consultant is rather important, for that reason we have three support lines worldwide (UK, USA and Australia) and you will be able to get in touch with us on the phone for 14 hours a day. In case you consider getting one of our Linux cloud hosting, for instance, you'll be able to call us and find more about our services before placing your order to be sure that we do cover all system requirements for your websites. After your purchase, you'll be able to get in touch with us about any kind of sales and billing problems you may have, or get any type of general or basic technical info that you need. We have tried to find the optimal balance between phone and ticket support, so for solely technical issues you'll have to use our ticketing system, that will help you keep track of the communication together with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be certain that there will always be someone to assist you if you have any queries about the semi-dedicated server plans that we offer. Whether you want to know more about our packages, you have a billing issue or some general problem, you can just give us a call. Though some more complicated matters could require a ticket to give time to our tech support crew to investigate, we are able to assist you with a lot of tech questions on the phone as well, saving you time and efforts. Since we have data centers on three different continents - in the United States, the UK and Australia, we have local phone lines in these countries as well. If you are in a different country, we also have an international number where you are able to contact us.