Phone Support in Cloud Hosting
We know that having the option to consult with a live consultant is rather important, for that reason we have three support lines worldwide (UK, USA and Australia) and you will be able to get in touch with us on the phone for 14 hours a day. In case you consider getting one of our Linux cloud hosting, for instance, you'll be able to call us and find more about our services before placing your order to be sure that we do cover all system requirements for your websites. After your purchase, you'll be able to get in touch with us about any kind of sales and billing problems you may have, or get any type of general or basic technical info that you need. We have tried to find the optimal balance between phone and ticket support, so for solely technical issues you'll have to use our ticketing system, that will help you keep track of the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be certain that there will always be someone to assist you if you have any queries about the semi-dedicated server plans that we offer. Whether you want to know more about our packages, you have a billing issue or some general problem, you can just give us a call. Though some more complicated matters could require a ticket to give time to our tech support crew to investigate, we are able to assist you with a lot of tech questions on the phone as well, saving you time and efforts. Since we have data centers on three different continents - in the United States, the UK and Australia, we have local phone lines in these countries as well. If you are in a different country, we also have an international number where you are able to contact us.