A live chat is a real-time method of communication between a web hosting provider's support crew and its customers. It is an efficient method to receive some information about the website hosting services or get some issue resolved because you are talking to a live agent. The advantages of using a real-time chat service instead of calling or opening a ticket are the reduced chance of errors at the time you exchange data like usernames or domain names, the quicker response time as the communication is real-time plus the fact that you do not have to stay on the chat constantly - you'll be able to do another thing while the representative examines the issue involved. Also, you are able to connect with a live chat room from any kind of computer that is connected to the Internet, avoiding the telephone fees that you will have to pay in case you're calling to another country.

Live Chat Support in Cloud Hosting

As we consider the fact that a great number of situations are usually resolved when you speak with a live person, we provide a live chat service for all our prospective and current customers. The chat is online every day and our customer care representatives will help you with a number of questions and issues. If you are not our client yet, you're able to find out more about our cloud hosting plans and the web hosting platform in general in order to make sure that your web sites will work effectively on our servers. If you already have an account and you have some questions or you have any kind of issues with any of our solutions, you will be able to get in touch with us through our live chat and we can provide the needed details or assist you to troubleshoot the issue. You'll have to open a support ticket for some troubles that require more time or the expertise of a sysadmin, still for a lot of basic issues you'll get help on the spot.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is accessible to all of our potential and current clients. If you're looking for a new web hosting account, you can chat in real time to one of our representatives and receive more details about our Linux semi-dedicated servers in order to select the perfect package for your websites. In the event that you already have an account with us, we will be able to support you in a timely manner with general, billing and first-level technicalmatters. Although sometimes you'll have to open a support ticket since there are situations that can't be resolved through a live chat, we will assist you with numerous common jobs, for instance installing an email account in an e-mail client or forwarding one domain to another one. This way, you'll take advantage of timely support and you'll save time and effort.