A ticketing system is the most widespread means of correspondence that hosting providers offer to their customers. It’s usually part of the billing account and is the most effective way to fix an issue that takes a certain amount of time to investigate or that has to be escalated to an admin. Thus, all replies contributed by either side will be kept in the very same place in case someone else wants to work on the given issue and the information in the ticket will be available to all parties. The downside of using a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, which means that you will have to log in and out of no less than two accounts in order to carry out a particular procedure or to get in touch with the company’s customer support staff. In case you desire to administer several domains and each one of them is hosted in a separate account, you’ll have to use even more accounts at the same time. Additionally, it could take a significant amount of time for the hosting provider to process your ticket request.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our Linux cloud hosting is not separate from the web hosting account. It’s included in our fully featured Hepsia hosting Control Panel and you’ll be able to access it at any moment with only a few mouse clicks, without the need to sign out of your hosting account. The ticketing system comes with a quick-search box, which will help you trace practically any ticket that you have posted in the past, if you need it. Additionally, you can see knowledge base articles that belong to various problem categories, which you can select, so you can discover how to deal with a particular problem before you actually submit a ticket. The response time is no more than one hour, which suggests that you can receive prompt assistance whenever you need one and in case our tech support team suggests that you do something inside your hosting account, you can do it straight away without having to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve opened a semi-dedicated server account with our company and you would like to touch base with our client service team, you will be able to send a trouble ticket straight from your Hepsia hosting Control Panel instead of using an entirely different support platform as you will need to do with the majority of web hosting providers out there. Our integrated trouble ticket system will permit you to send a new ticket without any hassle and to look through older tickets using a clever search box. Additionally, you will be able to have a look at the applicable knowledge base articles that our system will present to you in accordance with the problem category that you pick for your new ticket. You can do all these things without signing out of your Hepsia Control Panel at any moment, which implies that in case you confront any difficulty or have a question, you can contact our support engineers and solve the particular issue in no more than 60 minutes using one single platform.