Being able to communicate with your cloud hosting company any time you have any questions or experience any issues is quite important and how quickly they will respond and take action is often crucial, particularly if your web site is business-oriented, as longer downtime often means losing potential clients. The support options are usually one way to distinguish genuine providers from resellers. The second typically answer only to emails or support tickets and you may have to wait for a day or longer so as to receive an answer. If the problem involves a few responses, you may end up losing several days in order to get a problem fixed. When you use the services of a genuine and reliable web hosting provider, you will be able to get in touch with the support anytime and get an instant response no matter what the problem or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Cloud Hosting

We acknowledge the importance of receiving assistance without delay, that's why our cloud hosting services feature 24/7 technical support and various means of communication. If you do not have an account yet, you can easily phone us or use our live chat and chat with a live representative, so as to learn more about our services or check if our servers meet the system requirements for your websites. In this way, you'll never end up obtaining a service that you cannot use. If you already have an account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is entirely technical or it needs additional analysis. Unlike the majority of suppliers that you can find today, we reply to all tickets within an hour, so you won't have to wait for an entire day. Our support services are accessible twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

All of the Linux semi-dedicated servers that we supply feature 24/7 customer and technical support, so regardless of what issue you have, you'll be able to contact us and we will help you at once. The guaranteed answer time for each e-mail message or ticket that you open from your Hepsia web hosting Control Panel is only 1 hour; the actual reply time rarely exceeds 20 min. Furthermore, we provide telephone support with a couple of local numbers around the world as well as a live chat, which means that you are able to get in touch with us and get more details about our solutions even if you don't have an account yet. We are able to help you with nearly any question or a difficulty you may have - payment methods, plan specifications, email configuration, website hosting account settings, etc. If you use our services, you will never experience an issue where you should wait for a few days to get a problem solved like you have to do with a number of other suppliers.

24/7 Customer Support in VPS Servers

If you acquire a VPS server from us, you can use a couple of different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find several local telephone numbers in the U.S.A., the UK and Australia plus a live chat service. When you're an active customer and you require assistance with some technical issue that requires more time to analyze or resolve, you will be able to open a support ticket through your billing account or you'll be able to send an email and we'll take care of the trouble and send you a reply within one hour. The answer time is warranted 24/7, including holidays and weekends, but for the majority of issues it takes no more than half an hour to receive assistance. Our support service covers your VPS as well as all pre-installed software it includes, so in case you need help with third-party applications, you can check the optional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers

All of the dedicated server packages that we offer come with 24/7 support through different means of communication and with a one-hour maximum reply time warranty. If you want to learn more about the packages or you have various billing or general questions, you will be able to call one of the local numbers we have internationally or you can use our live chat service and talk to a live agent. For strictly technical difficulties which need assistance from a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an email, because all of these channels are more appropriate to keep track of a particular issue. The answer time for them rarely surpasses 30 mins, so you can forget about waiting for an entire day to get help. Our support service is available for all the server-related matters, including the pre-installed software. In the event that you want support for third-party apps, you can consider acquiring the Managed Services upgrade that we offer for all the packages.